ShopTeeHQ · California, United States Last updated: September 11, 2026 · Version 2026-09-11.1
Returns & refunds
All sales are final for change-of-mind purchases. We do not accept returns, refunds or exchanges because you changed your mind or selected the wrong size, color or style. Please review the product description, selected options and size guide before ordering.
This restriction does not apply to defective, damaged, incorrect or materially misdescribed goods, unfulfilled orders, or any cancellation, return or refund right required by applicable law.
Problems with an order
Contact ShopTeeHQ at jcjohnson1106@gmail.com promptly if an item arrives damaged, defective or incorrect, or if your order has not arrived. Include your order number, a description of the issue and photos where relevant. Do not send full card details or passwords. Prompt reporting helps us investigate; it does not shorten any legal claim period.
ShopTeeHQ will review the issue and arrange the remedy required by applicable law, which may include a replacement or refund. We coordinate with our fulfillment partners, but their internal approval rules do not remove your rights against ShopTeeHQ.
Do not send an item back without instructions
We do not accept unsolicited returns or offer a walk-in return location. Do not use the sender address printed on a parcel as a return address. If a return is needed to resolve an eligible problem, we will first provide written authorization and an approved fulfillment-center return address, with instructions about shipping and any applicable costs. We will not direct returns to the business owner's home. Where appropriate, an issue may be resolved without a physical return. The lack of a return location does not remove a remedy required by law.
Refunds and cancellation requests
Approved refunds are returned to the original payment method where possible. Bank and payment-provider processing times vary. For an order change or cancellation, contact us as soon as possible; changes may not be possible once fulfillment begins. This does not limit cancellation or refund rights for delayed or unfulfilled orders, or any other right required by law.
Mandatory consumer protections, including any applicable statutory withdrawal period outside the United States, take priority over this final-sale policy.
Policy version: 2026-09-11.1 · September 11, 2026.
Shipping & delivery
Small orders using Special Line delivery: allow approximately 2–4 weeks in total after payment. This is a general planning estimate, not a guaranteed arrival date or an address-specific delivery quote.
Processing: typically 3–7 business days for small orders, before carrier transit begins.
Special Line transit: approximately 10–15 days after dispatch. Some routes are faster; others take longer.
Total: processing plus transit, roughly 2–4 weeks for typical small Special Line orders. These stages are separate; a carrier's delivery estimate may exclude processing.
Business days exclude weekends and public holidays. Timing depends on the product, quantity, fulfillment location, destination and selected service. The 2–4 week estimate does not apply to every shipping method or bulk order. Bulk processing may take approximately 7–15 business days before transit. Slower services may take around 25–30 days in transit alone. If timing is important, contact us for a product- and destination-specific estimate before paying.
Shipping charges and available destinations
Available delivery methods, shipping charges, taxes and the final order total are shown in Shopify checkout after you enter your address. Only destinations supported in checkout can be ordered. Do not assume an option named Standard or Express has the same transit time as Special Line. Any service-specific estimate shown at checkout should be read together with the processing time above.
Orders may arrive in separate parcels. Tracking details are provided when available. International delivery can be affected by customs or local carrier restrictions; contact us before ordering if you need clarification about destination-specific charges or timing.
Delays, missing parcels and delivery problems
Weather, holidays, carrier disruptions and customs can affect delivery. If we cannot ship within the stated shipment period, we will notify you with revised timing and explain your option to cancel for a prompt refund, obtaining delay consent when required by law. If we cannot fulfill your order, we will notify you and refund the unfulfilled order as required. A delivery estimate does not waive these rights.
For delayed, lost, damaged or incorrectly delivered orders, contact jcjohnson1106@gmail.com with your order number. Please check your address before paying and report address corrections immediately. We cannot promise a change after dispatch, but will review delivery problems and honor applicable consumer rights.
Policy version: 2026-09-11.1 · September 11, 2026.
Terms of service
These terms apply to purchases from ShopTeeHQ, a business located in California, United States. ShopTeeHQ operates the store at shopteehq.com. For questions about an order or these terms, contact jcjohnson1106@gmail.com.
Placing an order
You must have legal capacity to enter this purchase agreement, provide accurate contact and delivery information, and be authorized to use the payment method provided. Review the items, quantities, sizes, colors, shipping details and final total before completing payment.
The linked Returns & refunds policy and Shipping & delivery policy form part of these terms. Our storefront asks you to agree to these terms and separately acknowledge the final-sale restriction before proceeding to Shopify checkout.
Products, images and sizing
Use the product description, selected variant and size guide when choosing an item. Screen settings, lighting and normal manufacturing variation can affect appearance. On-model images are fit references and may show another color; any AI-generated preview is labelled and is illustrative, not an exact representation of fit. These explanations do not excuse supplying defective, incorrect or materially misdescribed goods.
Prices, payment and availability
Prices are displayed in the currency indicated in the store. Shopify processes checkout and confirms the final prices, shipping charges, taxes and availability. Catalog prices and availability can change before purchase; review the final total before paying. We will not add an undisclosed charge after payment without your authorization.
If an item is unavailable or an error prevents fulfillment, we will contact you and arrange an authorized correction or cancellation and any refund due. A payment confirmation is not a guarantee that an unavailable item can be supplied.
Fulfillment, returns and cancellation
Products are shipped through fulfillment partners. ShopTeeHQ remains your point of contact and responsible for its obligations as seller. Processing and transit are separate, as explained in our shipping policy.
No change-of-mind returns or size/color exchanges are offered. This does not limit rights relating to defects, incorrect goods, non-delivery, or any other remedy required by law. Contact us promptly about order changes; we cannot guarantee a change after fulfillment starts. Required delay-cancellation and refund rights remain available.
Accounts and privacy
Guest checkout is available. Optional customer accounts are handled by Shopify and let you manage order history and saved information. Keep sign-in codes private and report suspected unauthorized account use. Our Privacy Policy explains personal-information practices. Agreement to these purchase terms is not consent to marketing.
The storefront keeps your bag's product identifiers and quantities in this browser session. When you proceed from our storefront, your policy acknowledgments and the policy version are sent to Shopify with the checkout handoff. They do not contain your payment details.
Use of the website
Do not use the website for fraud, unlawful activity, infringement, or interference with its operation. Rights in product photographs, descriptions and other site content remain with their respective rights holders; commercial reuse requires the appropriate permission.
Your legal rights
Nothing in these terms excludes or limits a consumer right, statutory warranty, refund, remedy or liability that cannot lawfully be excluded or limited. California and applicable United States law apply, without removing mandatory protections that apply where you live. These terms do not require arbitration or waive your right to bring a lawful claim.
Updates
We may update these terms for future purchases by posting a new version. An update does not retroactively remove rights relating to an earlier order. You may save or print these policies for your records.
Policy version: 2026-09-11.1 · September 11, 2026.